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Etiquette & Behavioural Standards for Staff
Institution‑wide conduct, respectful communication, and everyday workplace decorum.
Time commitment: 4-5 hours per week, 1 month
How is this course taught? Online
Start date: TBC
Overview
This course equips staff with the manners, language, and appearance standards expected in high‑profile institutions, ensuring every interaction upholds the organization’s reputation.
Entry Requirements
No prior etiquette training required; suitable for frontline, administrative, and support teams.
Who Is This Course For?
- Receptionists · administrative officers · security greeters · customer‑facing staff · internal communications teams.
What Does This Course Cover?
- Professional greetings & introductions
- Email, phone, and in‑person courtesy
- Dress & grooming codes
- Respectful workplace language
- Conflict‑free communication techniques
What Will Participants Achieve?
Improved confidence, cohesive organizational image, and consistent professional conduct across all touchpoints.
Who Teaches This Course?
Certified etiquette instructors with HR and corporate training expertise.
How Will This Course Be Taught?
Interactive webinars, role‑play videos, weekly micro‑quizzes, downloadable tip sheets.
How Much Time Will This Course Take Up?
Plan for 4-5 hours weekly (live sessions, practice tasks, and reflection).
How Is This Course Assessed?
Weekly quizzes plus a final role‑play submission graded by tutors.
Accreditations
Certificate of Professional Workplace Etiquette from BPA.
General Information
- Language: English
- All materials online
- Mobile‑friendly platform
- Tutor Q&A sessions