Etiquette & Behavioural Standards for Staff

This course equips staff with the manners, language, and appearance standards expected in high‑profile institutions, ensuring every interaction upholds the organization’s reputation.

No prior etiquette training required; suitable for frontline, administrative, and support teams.

Receptionists · administrative officers · security greeters · customer‑facing staff · internal communications teams.

• Professional greetings & introductions
  
• Email, phone, and in‑person courtesy
  
• Dress & grooming codes
  
• Respectful workplace language
  
• Conflict‑free communication techniques
  

Improved confidence, cohesive organizational image, and consistent professional conduct across all touchpoints.

Certified etiquette instructors with HR and corporate training expertise.

Interactive webinars, role‑play videos, weekly micro‑quizzes, downloadable tip sheets.

Plan for 4-5 hours weekly (live sessions, practice tasks, and reflection).

Weekly quizzes plus a final role‑play submission graded by tutors.

Certificate of Professional Workplace Etiquette from BPA.

• Language: English
• All materials online 
• Mobile‑friendly platform 
• Tutor Q&A sessions